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A. Cancellation Policy


Consumers have a right of withdrawal according to the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business, or profession:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Ursus Wineries GmbH, Schneppenhäuser Str. 51, 64331 Weiterstadt, Germany, Tel.: 015157645346, Email: of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of concluding the contract, which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, are not nationals of a member state of the European Union and whose sole place of residence and delivery address is outside the European Union at the time of conclusion of the contract.

General Notes

1) Please avoid damaging and contaminating the goods. Please return the goods in their original packaging with all accessories and with all packaging components to us. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us unfree of charge.
3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you want to withdraw from the contract, please fill out this form and send it back.


Ursus Wineries GmbH
Schneppenhäuser Str. 51
64331 Weiterstadt


I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate

Impressum: Datenschutz
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